Cookie policy

Cookies are small data files that are received on the terminal from the website visited and are used to record certain navigation interactions on a website by storing data that can be updated and retrieved. These files are stored on the user's computer and contain anonymous data that is not harmful to their computer. They are used to remember the user's preferences, such as the selected language, access data or page personalization.

Cookies can also be used to record anonymous information about how the visitor uses the site. For example, from which web page they accessed it or if they used an advertising banner to reach it.

THIS WEBSITE uses cookies that are strictly necessary and essential for you to use our websites and be able to move freely, use secure areas, configure personalized options, etc. It also uses cookies that collect data related to the analysis of website use. These are used to help improve the service for the user, measuring the use and performance of the page to optimize and personalize it.

Our sites may also have links to social networks (such as Facebook or Twitter). THIS WEBSITE does not control the cookies used by these external websites. For more information about cookies on social networks or other third-party websites, we recommend that you review their own cookie policies.

Technical cookies

Cookies are essential and strictly necessary techniques for the correct functioning of a web portal and the use of the different options and services it offers.

For example, those that serve to maintain the session, manage response time, perform or validate options, use of security elements, share content with social networks, etc.

Personalization cookies

These cookies allow the user to specify or personalize some features of the general options of the website. For example, define the language, regional configuration or browser type.

Analytical cookies

Analytical cookies are those used by our web portals to create browsing profiles and learn about user preferences in order to improve the range of products and services offered.

For example, an analytical cookie would be used to control the geographical areas of greatest interest to a user, which product is most widely accepted, etc.

Advertising/marketing cookies

Advertising cookies allow the management of advertising spaces according to specific criteria. For example, frequency of access, edited content, etc.

Advertising cookies allow, through advertising management, to store behavioral information through the observation of habits, studying accesses and forming a profile of user preferences, to offer them advertising related to the interests of their profile.

Session cookies

Session cookies are those that last for the time that the user is browsing the website and are deleted when they finish doing so.

Persistent cookies

These cookies are stored on the user's terminal for a longer time, thus facilitating control of the chosen preferences without having to repeat certain parameters each time the website is visited.

To comply with current legislation, we must ask you for permission to manage cookies. If you decide not to authorize the processing by indicating that you do not agree, we would only use technical cookies, as they are essential for browsing our website. In this case, we would not store any cookies. If you continue browsing our website without denying your authorization, this implies that you accept their use.

Please note that if you reject or delete web browsing cookies, we will not be able to maintain your preferences, some features of the pages will not be operational, we will not be able to offer you personalized services and each time you browse our website we will have to request your authorization again for the use of cookies.

If, however, you decide to modify the configuration of your access to the website, you should know that it is possible to delete cookies or prevent this information from being recorded on your computer at any time by modifying the configuration parameters of your browser:

These browsers are subject to updates or modifications, so we cannot guarantee that they will fully adapt to your browser version. You may also be using another browser not included in these links, such as Konqueror, Arora, Flock, etc.

To avoid these mismatches, you can access them directly from your browser options, which are generally found in the Options menu, in the “Privacy” section. (Please consult your browser's help for more information.)

Some of our cookies are used to generate advertising on third-party networks or to perform analytics for which we use tools external to THIS WEBSITE. The cookies used are for the exclusive use of the bank and its group of companies, which in no case commercializes them.

On this WEBSITE we work with trusted providers who help us in the management and personalization of our web pages.

If you accept our cookies, you allow us to improve the websites of THIS WEBSITE to offer you optimal access and give you a more effective and personalized service.

Additionally, you can configure your browser to establish that only trusted websites or the pages you are currently browsing can manage cookies, which allows you to select your preferences.

With this policy, THIS WEBSITE demonstrates its commitment to current legislation on the use of cookies, providing you with information so that you can understand what type of cookies we will use and why we do it. With this we aim to provide you with transparency in relation to the data processed during navigation from your computer on our website.

This policy is reviewed periodically to ensure its validity, so it may be modified. We recommend that you visit the page regularly, where we will inform you of any updates.

If you need more information about the cookie directive, please consult the Official State Gazette published on March 31, 2012 (for Spain), which transposes the directives on electronic communications. The directive can also be consulted at’Information Commissioner's Office (in English).

Additionally, you can access some educational videos published by the Spanish Data Protection Agency which explain, step by step, how to configure the privacy options of browsers, social networks and the most common mobile operating systems, in AEPD Videos.